Welcome!
Beyond accessibility testing and remediation, my experience also includes UI/UX and Human-Centered Design (HCD), web design and development, training videos and e-learning, and producing interactive media. Recently I have focused on using large language models (LLMs) and AI Agents to streamline design, accelerate accessibility reviews, and orchestrate complex workflows. My goal is to implement AI in ways that help people produce more, save time while enhancing and improving their capabilities. I also hold certifications in Google UX Design, DHS Section 508 Trusted Tester, ITIL 4 Foundation in Service Management, Scrum Master and I am an FAA Part 107 licensed remote pilot.
I also produced and directed History Roads a 30-minute pilot featuring Ellijay, Georgia—an amazing town tucked in the North Georgia mountains. The film highlights local landmarks, traditions, and the stories that make Ellijay unique, from its apple orchards to its place in regional history.
AI & Human-Centered Design (HCD) for Government Agencies Guide
I recently wrote AI & Human-Centered Design (HCD) for Government Agencies , a practical guide built on decades of work with state and federal agencies and Fortune 500 companies. It is designed to help teams integrate AI and HCD into real projects so digital services are user-centered, accessible, and effective from day one.
The guide covers core HCD processes, Section 508 and ADA considerations, and practical ChatGPT/AI techniques, including creative prompt strategies for quickly generating HTML, CSS, and JavaScript for mockups and working prototypes. It also includes a sample style guide focused on UI, UX, and HCD best practices for typography, color, and components, giving teams a head start on designing modern, intuitive, and compliant government web applications.
Certifications & Security Clearance
Security Clearance: T2 Public Trust
DHS Section 508 Trusted Tester
Google UX Design
ITIL 4 Foundation in IT Service Management
Camtasia Explorer
Camtasia Voyager
FAA Unmanned Pilots License
Services
508 & WCAG Accessibility & Remediation Specialist
- DHS Section 508 Trusted Tester Certified
- Accessibility Testing: Manual, NVDA, JAWS & ARIA patterns
- ANDI, WAVE, Color Contrast Analyser (CCA), Chrome DevTools
- Documentation, VPAT/ACR
With over 15 years as an Accessibility Specialist, I bring extensive hands-on experience evaluating websites and web applications against the Revised Section 508 standards and WCAG guidelines. I follow the official DHS Trusted Tester methodology, so my audits are structured, comprehensive, and manually verified, not just quick scans or AI-generated reports. I look at accessibility from both a compliance and user-experience perspective, focusing on how people with disabilities actually work with content using screen readers, keyboards, magnifiers, and other assistive technologies.
AI tools can be helpful for catching obvious issues, but they are far from a complete accessibility strategy. In practice, AI agents work best when they support specific tasks in a workflow and pass results to the next agent, rather than trying to find every possible issue in one pass. Effective remediation still requires someone who understands code, Section 508, and WCAG, and who can recommend solutions that are both technically correct and practical for the team to implement. AI can support this process, but it cannot replace the expertise needed to deliver a complete, accurate, and actionable 508 assessment and remediation plan.
To support development teams, I create accessibility-focused style guides and component patterns that define headings, color contrast, focus states, form controls, error handling, and interactive elements that meet Section 508 and WCAG requirements. As part of my reviews, I provide tested HTML, CSS, and component snippets so developers can correct issues quickly and consistently. A combination of accurate testing, hands-on remediation, and clear implementation guidance help organizations resolve current accessibility problems while building maintainable, accessibility-first solutions.
UI/UX Human Centered Design (HCD)
- Figma / Adobe XD / FlutterFlow / Sketch / Balsamiq Wireframes
- Bootstrap / HTML / CSS / XML / JavaScript / JSON
- Google UX Design Certification
- Adobe Photoshop, Illustrator
My UI and UX work, grounded in Human-Centered Design (HCD), always starts with a simple question: what is the user trying to accomplish, and what requirements, business rules, and organizational goals define that task? I conduct research to understand user contexts and constraints, map task flows, and identify pain points that could slow people down or introduce errors.
Using that insight, I create wireframes and prototypes that focus on clarity, simplicity, and predictable interactions, then validate those designs through usability testing and iteration. The outcome is not just a visually appealing interface but a digital experience that is intuitive, accessible, and supports the purpose of the system. Over the years, I’ve applied this approach to visual dashboards and mission-critical web applications that support complex decision making, while still providing interfaces that are intuitive and engaging for the people who use them.
HCD is also how I evaluate and improve existing interfaces and workflows. I partner with stakeholders, subject matter experts, and development teams to clarify requirements, explore different design options, and test ideas early so issues are discovered before they become expensive to fix.
Because I work across both UX design and front-end implementation, I help teams translate prototypes into production-ready interfaces that look polished, behave consistently across devices, and remain maintainable for developers. I can also produce Section 508-accessible CSS, reusable component libraries, and style guides that give development teams clear, consistent patterns to follow. Throughout that process I treat accessibility as a core requirement rather than an afterthought, incorporating Section 508 and WCAG considerations into layouts, interaction patterns, and design systems from the beginning.
These processes are also outlined in my guide,
AI & Human-Centered Design (HCD) for Government Agencies,
where I show teams how to use AI tools to quickly prototype and refine ideas while maintaining accessibility and adhering to UX best practices.
Human Centered Design (HCD) Overview (click to expand)
AI Agent Development & Creative Prompt Engineering
I design and build task-focused AI agents that plug into your existing systems using APIs, well-defined knowledge bases, and secure retrieval pipelines. Instead of relying on opaque, one-off prompts, I treat agents like products: each one has clear goals, guardrails, and workflows that make its behavior predictable, easy to train, and easy to refine. This approach makes AI more reliable, especially in environments where accuracy, privacy, and auditability matter, such as government agencies, healthcare organizations, and large enterprises.
For example, I use the Model Context Protocol (MCP) to connect GoFundPlay's AI Promotion and Fundraising Agents
to shared tools and data sources so they can help young athletes promote themselves and design effective
fundraising strategies for their teams. Running on AWS with modern AI services, these cloud-based agents give
mobile app users powerful capabilities while keeping technology in a supporting role to people.
Across projects, I rely on proven patterns like step-by-step task decomposition, reusable prompt templates, and structured input/output formats to keep agent behavior predictable, traceable, and easy to refine over time. When necessary, I also design AI assistants that can call other specialized agents or act as orchestrators—breaking larger goals into smaller, verifiable actions across multiple tools. This approach improves accuracy and consistency, reduces AI hallicination, and provides information into what the agent did, why it did it, and how to adjust the workflow safely.
My AI work blends technical implementation with a strong Human-Centered Design and accessibility focus. I carefully craft prompts, establish guardrails, and design workflows so AI agents feel helpful, responsive, and trustworthy, never intrusive or confusing. The result is AI that supports real user needs, fits naturally into existing processes, and can be tested and governed like any other critical product feature.
My goal is to incorporate AI solutions that empower people to produce more, save time, and enhance their
capabilities, not replace them or their expertise.
n8n AI Agent Workflow (click to expand)
GoFundPlay's CBT AI Advantage
History Roads Teaser
Video Production & E-Learning
I began my career at 20th Century Fox in Los Angeles—starting in payroll, then moving into TV Production on weekly shows and Movies of the Week. During a six-month writers strike, I used the downtime to dive into PCs, multimedia, and software development. Although most of my career since then has been in IT, I’ve never lost my passion for video production and for turning ideas into clear, engaging stories.
For over 25 years, I’ve produced hundreds of computer-based training and multimedia videos for government, nonprofit, and corporate clients—making complex topics approachable, practical, and easy to follow. I design modules around clear learning objectives and real-world tasks, keep lessons short and focused, and build experiences that support long-term retention and on-the-job application. I’ve delivered SCORM-based courses with quizzes and certifications, and I include subtitles and accessible navigation patterns to support Section 508 and learners using assistive technologies. Within the VA’s SCORM learning system, the training modules I produced for VA applications earned an average learner rating of 4.9/5.
What I produce:
Corporate communications & training
Marketing promos (ads, demos, brand stories)
Explainers & CBT (tutorials, simulations)
Documentary & web series
Recently, to help others pass the difficult DHS Section 508 Trusted Tester exam, I created 508tutorials.com, a site with over 60 videos that walk users through the testing process and, more importantly, teach them how to think like a Trusted Tester so they can apply those skills on real-world projects.
I’m also FAA Part 107 certified (Unmanned Remote Pilot) for commercial drone footage, and in 2022 I produced a 30-minute History Roads pilot focused on Ellijay, Georgia. Whether you need a corporate video, a series of training modules, or multimedia assets to support a broader campaign, I can help plan and produce content that looks professional, reinforces your brand, and supports your business goals.
Case Studies
Case Study - CDC's Emergency Operations Center (EOMS) Homepage
In late 2009, Lockheed Martin was engaged by the CDC to create the Emergency Operations Management System (EOMS), a suite of 18+ public health and emergency response applications. One of the biggest challenges was establishing a consistent user interface so responders could get up to speed quickly. During an event, subject matter experts (SMEs) were flown into Atlanta to staff the CDC Emergency Operations Center in Building 24. These SMEs not only had to figure out how best to respond to the emerging incident, they also had to learn an entirely new set of applications while under intense time pressure.
At that time, before common frameworks like Bootstrap were widely available, most government development teams did not include dedicated UI and UX designers. Developers typically built the interfaces themselves, often using a mishmash of third-party controls. The result was that each application looked and behaved differently: inconsistent menus, colors, typography, and icons, which made onboarding new users much harder. Even though “UI/UX” wasn’t formally a labor category on the contract, I was able to convince the Program Manager to let me design the interfaces for the EOMS applications. My goal was to give them a unified look and feel so new users could move between apps without relearning the basics each time. I also produced on-demand computer-based training videos to support SMEs as they worked in the Emergency Operations Center.
The central launching point for all CDC EOMS applications, links, and resources was the EOMS Homepage. By today’s standards it looks cluttered, but 15 years ago it was considered a comprehensive interface that provided every available option in one place. By 2018, our team successfully persuaded CDC leadership that the EOMS Homepage needed a significant redesign. User expectations had evolved, thanks to iPhones, iPads, and modern UI frameworks, and it was clear the existing homepage felt overwhelming and dated. Leadership requested two design concepts: one that offered a more dynamic, tile-based “iPad style” interface to help users quickly locate what they needed, and another that functioned as a contemporary data dashboard, grouping related menu options into logical categories so users could reach their applications, links, and resources in two or three clicks. I designed both options, and after review, CDC approved the dashboard-style concept for implementation.
Our team was ultimately recognized with the CDC Certificate of Excellence, awarded for our work on EOMS and our support of the Emergency Operations Center. The award acknowledged not just the technical delivery of 18+ integrated applications, but also the user-centered design, training, and support of the EOC that enabled responders to work more efficiently during high-pressure public health events.
Original EOMS Homepage
High-Fidelity Prototype 1
High-Fidelity Prototype 2
508 Accessibility & Remediation Testing
Sterling Planet is a leader in renewable energy certificates and renewable energy solutions. Their work has attracted state and federal government clients, which means their corporate website often serves as the first point of contact for government employees. Because of this audience, it was critical that the site meet Section 508 accessibility requirements.
To evaluate the site, I used the Accessible Name & Description Inspector (ANDI) and the Color Contrast Analyser to review their WordPress implementation. While many WordPress plugins support 508 and WCAG guidelines, they tend to focus on color contrast, missing alt attributes, and basic typography. A complete assessment still requires hands-on manual testing to identify real-world usability and compliance issues.
Key findings and remediation approach highlights:
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Links without accessible names. Many
<a>elements had no visible text or programmatic label, so screen reader users would only hear that a link exists without any indication of its purpose. The recommended fix is to add meaningful visible link text. When an icon-only link is required for design reasons, an accessible label should be added to the anchor, for example:<a href="/cart" aria-label="View cart">…</a>. -
Anchor elements missing
href. Some anchors were used as clickable elements without a properhref, which makes them unreliable for keyboard users. Where the element is truly a link, it should be given a validhref. If it behaves like a button (for example, opening a menu or modal), it should be converted to a<button type="button">so it is fully keyboard accessible and semantically correct. -
Headings out of sequence. The heading structure was out of order in several places. A well-structured page should follow a logical
<h1>through<h6>hierarchy without skipping levels, with a single<h1>as the page title and subsequent sections marked up as<h2>,<h3>, and so on. Remediation involved adjusting headings so they accurately reflect the content hierarchy. - Color contrast issues. Some text elements did not meet the minimum 508/WCAG contrast ratios. These issues are straightforward to fix with CSS or theme adjustments. My approach is to define a base, 508-compliant CSS layer early in the project and, for existing sites, introduce new utility classes with corrected colors that can be applied directly to the affected text and headings.
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Non-descriptive image alternatives. Several images relied on generic or file-based alternative text that did not communicate their purpose to assistive technologies. For example, an image with alt text such as
"banner1"should use a more descriptive alternative like"Solar power installation"so users understand what is being shown. - Positive findings: tab order and skip links. On the positive side, most pages followed a logical tab order that aligned with the visual reading sequence, which supports efficient keyboard navigation. In addition, each page included a “skip to content” link at the top, allowing keyboard and screen reader users to bypass repeated navigation and move directly to the main content area.
Together, these findings provided Sterling Planet with a clear remediation plan and a set of patterns they can apply across future pages, helping ensure their digital presence better supports government users and remains aligned with Section 508 and WCAG guidelines.
Accessible Name Defect
Contrast Defect
Headings Defect
Hidden Content Revealed
CDC Red Sky Introduction Video
Click any image to expand
CDC Red Sky Dashboard
Texas Red Sky Dashboard
CDC's Red Sky Data Visualization Dashboard
The CDC’s Situational Awareness Branch (SA) Team is responsible for collecting and analyzing global health data in real time, then transforming it into situational reports and visual summaries that help leadership decide how and when CDC should engage. Their core mandate is to answer a few critical questions: What’s happening? Where is it happening? How serious is it? How fast is it changing? and, just as importantly, to project what might happen next so decision-makers can act proactively.
Traditionally, this work was heavily paper-based, supported by static maps, charts, and graphics. Information was scattered across binders, files, and shared drives, which made the process tedious and time-consuming. In early 2010, CDC leadership recognized that a more modern, integrated solution was needed, one that could show relevant public health events on a map along with the supporting documentation in a single, unified view.
The result was Red Sky, a dynamic, real-time data visualization dashboard that displays global public health events as color-coded points on a Google Map. Each color indicates CDC’s level of involvement from “monitoring” to full deployments worldwide. Hovering over a point reveals a Quick Info dialog with a brief description; selecting the text zooms into the event location and opens a detail view that can include attachments, maps, data tables, and situation reports.
Data flows into Red Sky automatically through the Knowledge Management Interface (KMI), a dedicated application that aggregates feeds from multiple CDC emergency operations systems. Red Sky also supports additional map layers such as weather, infrastructure, demographics, and custom overlays so analysts can see the full context around an event, not just its location. After reviewing new incident information, the SA team decides what should be published to Red Sky and when alerts should be sent to CDC leadership and partner agencies, including the Pentagon and the White House. With appropriate credentials, users outside the CDC’s federal firewall can securely access Red Sky, giving interagency partners a single, real-time source of vetted information to support coordinated decision-making.
Since its launch, Red Sky has drawn interest from emergency operations centers across the United States and internationally. Representatives from Thailand visited CDC to explore how a customized version could support their own emergency response operations, and in 2018 the Texas Department of Health and Human Services became the first state to deploy a state-level Red Sky implementation.
My role on both the CDC and Texas Red Sky projects spanned several disciplines. I served as the UI/UX designer shaping the look and feel of the interface, a business analyst documenting requirements and business rules, an accessibility specialist performing Section 508 conformance testing, and a training developer creating on-demand computer-based training videos to help new users quickly understand and effectively use the system.
Sterling Planet Carbon Card Mobile App
Priority Technology Holdings (PRTH), in partnership with Sterling Planet, set out to translate their sustainability vision into a tangible product concept through the Carbon Card mobile app. Their goal was to leverage their expertise in Renewable Energy Certificates and renewable energy solutions into a green marketing and loyalty program for auto dealerships. The mobile app would provide customers an easy way to track their carbon footprint, earn green points tied to vehicle purchases and maintenance, and receive recommendations that support more sustainable driving habits.
I met with the principals to clarify the goals, target audiences, and constraints, then created a detailed requirements specification that defined how the Carbon Card app would function in the real world. The specification outlined how eco-conscious drivers would enroll, connect their vehicle and dealership activity, track their spending and related behaviors, and see the environmental impact of their choices. It also described how green points would be earned and redeemed, and how the app would deliver personalized recommendations that help users reduce emissions over time while reinforcing loyalty to participating dealerships.
I designed the UI to be intuitive, engaging, and informative, with a focus on making it feel approachable for everyday users. One of the key challenges was translating abstract green and renewable energy concepts into simple, visual explanations that people could easily understand and apply in their day-to-day lives. To bring this concept to life, I incorporated AI-driven calculations that translate established green and renewable metrics into practical energy insights. These models estimate how everyday choices and related purchases affect each person’s carbon footprint, allowing the app to continuously monitor impact and convert those actions into meaningful green points and personalized recommendations.
I then led the development team through implementation, using the requirements and prototypes as a roadmap for both front end and back end work. The result was a blueprint for a mobile app that connects everyday driving and service activity to tangible sustainability outcomes, helps users manage and understand their carbon footprint and green points, and strengthens the relationship between drivers and auto dealerships by encouraging both new purchases and ongoing maintenance.
Portfolio
Demo ReelSlide 1 of 19
Contact Scott
Let’s connect
Whether you need accessibility support, UI/UX design, web development, or multimedia production, feel free to reach out.
- Email: scott@scottdoucet.com
- Phone: 601.400.7662
- Based in Atlanta, Georgia, and collaborating remotely with state and federal agencies, and businesses across the country.
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I’ll get back to you as soon as possible.